The UPS Store

Reviews

• HK

  Humza Fareed (K33PitS1mpl3)

  May 29, 2026
  1.0
  Terrible service. Brought my PC to be packed and got frustrated. This is why I’m at FedEx usually.
• RK

  R K

  May 20, 2026
  5.0
  They are so wonderful. Always quick and efficient. The staff is very friendly and helpful
• WW

  Wes Wallace

  May 20, 2026
  1.0
  Recently changed ownership and turned evil. Last summer and fall, a large number of packages received for me here were thrown in the garbage without any warning, because they had been stored beyond the deadline. I have been a customer of this store since the 1990s, having had several different boxes over the years, and nothing like this had ever happened to me in those three decades. Apparently the store changed ownership in 2025, and I spoke to the new owner. She had not the slightest apology to offer me about what happened. I'm afraid to say she is a snarky and legalistic person... as if there were not enough of those in Cambridge... The employees are still the same as they were last year or the year before, friendly and competent people, but in view of what happened to me and how the new owner reacted, I have closed my box here and do not intend to go back.
• SH

  Sarah Horton

  May 6, 2026
  5.0
  Not all UPS store locations are the same! I went to this one today to drop off a package and was helped by "Shaundell". Before they helped me, I watched how kindly they helped the person before me. Shaundell is polite, friendly, and very courteous. They have a nice sense of humor and it really made this experience great. I'll definitely be back and I hope that Shaundell receives this positive feedback and get the kudos they deserve! They're an asset to UPS as a company. Thank you for providing us customers with such wonderful employees!
• ER

  Erica Reisman

  Apr 4, 2026
  5.0
  I am so grateful that this is my local UPS store, because everyone that works there is wonderful. Not only are they fast and good at what they do, but they are always friendly, warm and helpful, even though it's almost always extremely busy, and in a pretty small space, too. I hope the people that work at this location know that they are appreciated and add a little bit of brightness in this world! If you have any UPS needs that require a patient and helpful employee, this would be the one to go to.