FedEx Office Print & Ship Center

Reseñas

• MC

  marc cahill

  Aug 11, 2026
  1.0
  1/5 — I WOULD GIVE FEDEX ZERO STARS IF I COULD Absolutely disgraceful. This has been one of the most incompetent, dishonest, and infuriating customer service experiences I have ever dealt with. This package was TIME SENSITIVE. That is the entire reason we specifically paid for PRIORITY OVERNIGHT shipping. We were told it would be delivered on the 5th. Instead of providing the service we paid for, FedEx apparently sent it using 2-Day shipping, and suddenly the package wasn't expected until the 10th. How does a company take payment for Priority Overnight shipping and then fail to actually ship the package that way? But the shipping failure wasn't even the worst part. The way FedEx customer service handled the situation was absolutely unbelievable. We contacted FedEx multiple times trying to figure out what was happening and were repeatedly given information that turned out to be false. Different agents told us different stories about when the package was being shipped to its final location. We were assured things were happening that clearly were not happening. One representative even claimed they had spoken with the shipping manager regarding our package, only for us to later discover that apparently NEVER HAPPENED. At that point, this went beyond incompetence. We were being given information that simply wasn't true. If FedEx made a mistake, then SAY YOU MADE A MISTAKE. Don't waste a customer's time by sending them in circles and repeatedly giving them false information just to get them off the phone. We paid extra for Priority Overnight because this package needed to arrive by a specific date. FedEx failed to provide the service we paid for, failed to properly handle a time-sensitive shipment, failed to give us accurate information, and then somehow managed to make the situation even worse every single time we contacted customer service. The complete lack of accountability is astonishing. What exactly are customers paying a premium for if FedEx can accept payment for Priority Overnight, ship the package using a slower service, miss the promised delivery date by DAYS, and then have customer service repeatedly provide inaccurate information about what is happening? This entire experience has completely destroyed any trust we had in FedEx. We will no longer willingly use FedEx for ANYTHING when another shipping option exists. I wouldn't trust this company with another time-sensitive package after seeing firsthand how badly this one was handled. A shipping mistake would have been frustrating. The combination of the shipping failure, days of delays, conflicting stories, false assurances, and complete lack of accountability made it absolutely unacceptable. FedEx should be embarrassed by how this was handled from beginning to end. Never again.
• BS

  Beth Scott

  Jul 27, 2026
  5.0
  Great service! Friendly and professional
• CM

  Chris Malt

  Apr 14, 2026
  1.0
  Extremely disappointed with this place. It feels like they’re trying to charge a fee at every turn. A “rush” fee at a print shop—especially when there’s no one else in the store—is hard to justify. Paying nearly $500 for a print job and walking away feeling taken advantage of just isn’t right.
• MS

  Michelle Smith

  Apr 5, 2026
  5.0
  I went to the FedEx office yesterday and I met David the assistant manager and James and the store manager. Nice guys...I hope to see them again.
• JP

  Joe Pranevich

  Mar 23, 2026
  1.0
  Rude and incompetent. They could not do a passport photo listed on their website, at first denying that they do passport photos at all before admitting that they do… just not mine. If they had been less rude about it, I would be less upset.