The UPS Store

Reviews

• JM

  jp murphy

  1 day ago
  1.0
  I got a message that said delivery attempt was made, but the driver never even drove by or anything, I waited and no knock no phone call no truck, I called and they asked if he placed a sticker on the door And there was no sticker on the door so I know he didn’t even stop if he did drive-by at all
• SC

  Steve Cahill

  May 29, 2026
  5.0
  Once you understand the amount of bs these guys deal with every day with clueless people handing over unboxed amazon returns that dont even belong there, or just people who dont know anything about shipping Logistics so the clerk has to dig through their phone and manually email themselves your label, I say they deserve to charge the convenience fee. Im in there at least once a day as an e-commerce seller and its always smooth as silk because I come prepared and I know what im doing.
• BB

  Brian Bidstrup

  May 27, 2026
  5.0
  Excellent location, the owners are very knowledgeable and friendly. A pleasure to deal with.
• MP

  Mike P

  May 3, 2026
  5.0
  I really enjoy visiting this UPS Store and I always receive great service from them. As a small business they have the right to determine pricing for their services but customers have a choice if they still want to do business with them. It is unfortunate that some of the negative reviews are solely because some customers disagree with the pricing. I will continue to visit the UPS Store in Braintree and happily to business with them as they provide top notch service.
• EL

  Eric Langenthal

  Apr 23, 2026
  1.0
  The Braintree UPS Store who I’ve done business with the past two decades while working in Braintree tried to rip me off! They began as fair and reputable but today their policy is to rip off senior citizens on a fixed income for things that, up until today’s visit, were free. As a retired person balancing a fixed income, I had to return two items to two different vendors, both of whom emailed pre paid UPS labels. Not having a printer, I asked the UPS worker, if he could please print the labels. The same UPS facility had printed labels in similar circumstances two dozen times over 20 years. Good business, customer friendly. The clerk said, “that will be $3 each for the labels.” I had already paid $10 postage to receive the packages and now that the vendors were paying UPS, this clerk wants to double dip and charge me $6 for two small labels. From free good customer service to suddenly, we’re going to squeeze every nickel from your social security. When I questioned it, he gave a rude, smug, arrogant remark. I left with my packages, printed the labels at the library, and put them in a drop box. UPS in Braintree cares nothing for senior citizens and will rip off every nickel. I will never give them my nickel. For future purchases, I will ask and avoid any company who delivers with UPS. The U.S. Postal Service and FedEx are much more customer and senior citizen friendly and fyi, they recently printed labels, gladly, for free. They practice good business. in my experience. This store is an embarrassment to Braintree.