The UPS Store

Reviews

• TY

  Tori Yee

  4 days ago
  5.0
  Incredibly professional, and patient service! I needed to return quite a few things for my sister‘s baby shower and Tim was such a great help. I always have a good experience here.
• JM

  Jeff McClain

  6 days ago
  5.0
  Easily the friendliest and most helpful store for shipping that I’ve been to amongst all vendors. Thanks for being a great part of our back bay Boston community.
• NL

  Nicholas Lewis

  Jun 9, 2026
  5.0
  Amazing experience here! The staff was super helpful and friendly, making my shopping trip a breeze. They had everything I needed and more, and I left feeling really satisfied.
• RB

  Ryan Botelho

  Jun 6, 2026
  1.0
  Serious issue with the staff. Brought a return with my fiance in a box they told me I wouldn’t need but they would not throw away because they don’t take customer recycling. Since it was a small box and I was walking around all day and didn’t want an empty box to carry, I ripped into multiple small pieces and put in the trash bins so it wouldn’t be any disturbance. After I left, the worker took the pieces out of the trash, tapped them together, and must have walked to my address to return the box with a passive aggressive note on it. This is a safety concern that your employees are taking customer address info off of the box and then following up with action. There was no other post marking on the box so the worker must have came to my apartment. This was comical that they would waste their time but also very alarming!
• AC

  Adam Chang

  May 28, 2026
  1.0
  Very unfriendly staff, charging $5 off the books to send outgoing packages with a prepaid label.