AVOID THIS SUBWAY AND TAKE THE EXTRA MILE TO GO TO THE NEXT LOCATION. I’ve been ordering from here for a while now, and they somehow never fail to mess something up with my order. There is almost always something missing, something added that I didn’t ask for, or some part of the order that is simply incorrect. It’s frustrating to spend money on an order and repeatedly have to check everything afterward because you already expect something to be wrong. At this point, I’d rather drive a little farther and go to another Subway where I can actually expect my order to be made correctly. Save yourself the frustration and take the extra few minutes to go somewhere else.
Avoid this subway at all costs. They serve what must be days old bread. Incredibly stale and disgusting. Service sucks too.
Closed 2 hours prior to their listed closing time. Don't bother.
The rating I gave was purely based on service. The service at this Subway in Ayer, MA is horrible and the reason for the 1 star. The people who work there try, but do not understand or speak English. At first when they began I felt bad for them and sought to be very patient and encouraging believing the difficulties would be short term as they would learn to speak and understand English better. After over a year, it is still very difficult to get a turkey and provolone wrap that is toasted. Every time I come to this location I have problems and the other people who are there at the same time do as well. It is painstaking to place an order.
I enjoy Subway and eat at it frequently in various areas of Massachusetts. This Subway is the only one that I have such difficulties at. I try to avoid it now due to the continued problems. I do feel they try when I am there but they need to understand you have to understand customers well to truly give good customer service. If they can't understand them yet, after being there over a year, they need to work on their English when they are not at work. I am not sure if they own it (the lady is there all the time working) or if they just work at it. If they don't own it, the owner needs to get a translator to work there until they can understand and speak English better.
Due to a broken fridge and time, I decided to go today. There was an elderly couple in line ahead of me. They ordered meatball subs. They were not warmed up. The elderly lady tried to tell the two behind the counter the problem. Her expectations were appropriate and she tried to be very patient to help them understand.
The lady behind the counter sounded like she was complaining to her coworker about the elderly woman. I wanted to say something but bit my tongue. Then it was my turn to order and try to help them understand what I wanted for my order. It is just difficult. No thank you! I regretted going.
I bit my tongue while I was there. I will vent here.
JK
Jon Von Kohorn
Nov 27, 2019
Awesome staff! My kid lost something in garbage and they helped her out. Thanks guys!!!