MS
Mohamad Shehadeh
4 days ago
I’ve been coming to this Wingstop location for about 4 years, usually around 3 times a week, and I have never been treated this poorly.
I placed a Grubhub pickup order around 6:30 PM for a scheduled 7:30 PM pickup. When I arrived, the food was already cold and the Buffalo fries were missing ranch and seasoning. I asked for help, and instead of simply fixing the order, a male employee told me, “That’s not my problem, we got the order at 6:30,” handed the fries back, and walked away.
When I explained that my pickup was scheduled for 7:30 and asked if they could at least add hot cheese or sauce so the fries would be warm, the same employee came back raising his voice at me. I asked for his name and the manager’s name, and both refused to give them. They then laughed about the situation in front of other people and ignored me for about 10 minutes while I was simply asking for help.
Grubhub refunded the order, but the refund is not really the issue. The way I was treated by the staff and management was unacceptable and embarrassing. A simple apology and fixing the fries would have ended the situation immediately.
I already submitted a formal complaint to Wingstop and hope the franchise owner or district manager reviews what happened, including the security footage from that evening. After being a loyal customer for years, this experience has made me not want to return.