Consistently one of the worst Subway franchises in the company. I stopped in around 1:30 yesterday and got told "the system's down." The very disinterested employee behind the counter then babbled something vague about how long it would take for the system to boot back up. It just so happens that this is the 3rd time I've heard something like this upon walking in the door here, so there are 2 possibilities. Either the system really does keep crashing in which case the franchise owner needs to invest in an IT overhaul, or this is just the go-to excuse for the employees when they don't feel like serving a customer.
I may stop eating at Subway all together given how awful my experience was trying to report this matter to corporate or to the franchise owner. There is no way to contact customer service directly. Your only option is an extremely primitive and frustrating chat bot that limts your feedback to a measly 255 characters.
Conclusion, Subway doesn't care about the customer experience at all.
RV
Randy V
Mar 26, 2023
4.0
Typical Subway. Good sandwiches at a good price.
RR
ren
Jun 10, 2022
2.0
i usually come here a lot and everything goes smoothly but my bread wasnt even fully baked this time 💀 it was literally raw
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