On April 24, 2026, I returned a box with Merrell shoes here, and it was accepted with no extra fees. On April 28, I came back to return Adidas shoes, also in a box, and I was suddenly charged $9, with no clear explanation.
This is inconsistent and confusing. Same type of return, same packaging, completely different outcome. Staff could not clearly explain the difference.
It honestly feels like this fee was added arbitrarily, possibly to meet some internal sales or packaging targets, rather than based on a clear policy.
Please clarify your return policy and make it consistent, because right now it feels arbitrary.