LM
Lyle McMullen
Jun 21, 2026
Had an overnight prepaid envelope that all I needed to do was drop off…they told me this location charges $4. Not about the money but the principle that there’s a made up charge for essentially no extra value provided.
I do not recommend doing any business here at all. I travel extensively and have never been charged $20 to receive mail at a hotel. Because Hilton uses this FedEx as their mail room, FedEx charged me $20 to get two pieces of mail. I needed to have a picture printed (on picture paper, which they said they had). First they gave me the wrong address to email the picture to. Then they told me that it would be on plain paper and not on photo paper. By this time, it was getting late and I had to grab an Uber to go into town to an Office Depot to get the picture printed. It was for a presentation the next morning and they really let me down. So to recap, the service was bad. But the three people I talked to there made up for it with crappy attitudes, so at least they’ve got that going for them.
ED
Emma DeAngeli
Oct 14, 2023
Matthew was incredibly helpful. I was in a huge rush with the Lyft waiting for me outside and he was super speedy, kind, and cool! I legitimately could not have asked for a better experience. Taylor supported as well.
KW
Kiante Warren
Jul 25, 2018
The customer service for this current incident was horrible. The representative did not want to do her job. Acted like she didn’t know the sizes of the boxes. Then wanted to have a nasty attitude.