CG
Chloey Gaspard
1 day ago
I’m extremely disappointed with how this location has gone downhill. If I could give zero stars, I would.
On August 10th, we placed a pickup order through the Subway app. When we arrived, the employee told us he would be with us in about 10 minutes, which we were fine with. However, while preparing our order, he informed us they were out of multiple ingredients and sauces. When I looked at our sandwiches, they were barely made correctly and were missing most of the meat and toppings we had paid for.
At the same time, another customer came in for a pickup order and was told he had to wait 15 minutes and that his order had already been given away he then got into a heated argument with the employee. They were both cursing at each other, and the atmosphere became extremely hostile and uncomfortable. Other customers actually left because of the situation. I didn’t even feel comfortable bringing up the issues with our food because the employee was already visibly angry. I simply asked if he could check the back for any mayo, ranch, or other sauce, and he said there was none.
When we left, I still thanked him and told him I hoped his day got better, only to have him curse at me under his breath. Given how uncomfortable the experience was, we were honestly nervous about returning the next day. We also live a good distance from this location, so we kept the sandwiches and receipts and did not eat the food because so much of the order was missing.
I attempted to contact the store on August 11th, but the phone number listed online is an old number that no longer works. Because of that, we were unable to address the issue sooner. With school starting, we weren’t able to return until August 17th—only seven days later—and we brought our original receipts.
We were told today that the sandwiches could not be remade because we didn’t have the sandwiches with us. The employee working today was extremely kind and apologetic and informed me that the employee from our original visit had since been fired. He also explained that, under the new ownership, he was not authorized to remake the order even with the receipt and that we would need to contact the owner directly.
I completely understand that employees have bad days, which is why I didn’t leave a review after the original experience. However, we paid for two sandwiches that were made incorrectly, were unable to eat them, attempted to contact the store, kept our receipts, had a horribly uncomfortable experience and returned within a week—only to be told nothing could be done.
At this point, we have wasted both our money and our time making two trips to this location over an order that should have been an extremely simple issue to resolve. I’m leaving this review in hopes that the owner sees it and reaches out, as we were told that contacting the owner directly is the only way this situation can be resolved.