Prior to this visit, I went to pick up an order I placed online at this location. It was the first time I had ever been to a Subway in probably 10 years. The person behind the counter handed me my bag and I asked where my drink was. It was a bottled beverage. She rudely informed me that I “get it myself” and pointed to a refrigerator behind me. When I got home, my chips weren't in the bag. There was a complete lack of communication, but I shrugged it off.
Yesterday I went to pick up another online order and my niece decided she wanted a sandwich as I was leaving the house, so I placed another order when I got there. There was one person waiting ahead of me and being waited on by an employee. Another woman came from the back and stared at me. No words, just a blank look. I said, "Do I place with you?" she nodded with attitude and I ordered my sandwich. With zero guidance, I said, I would like the white bread and I believe you call it Artisan Italian”. Her eyes got big and she shook her head at me and rudely asked, "what size!?!?" I said “footlong”. She grabs a flat bread and starts adding cheese, so I said, "I'm sorry that is supposed to be white bread." She rolled her eyes and threw the flat bread behind her exasperatedly.
The attitude and complete lack of communication from both visits was enough that I will never return. Your employees should be asking me questions. “What can I get for you?” “What kind of bread would you like?” “What size?” “Would you like it toasted.” “Please feel free to grab a drink and your chips behind you”. This just doesn’t happen at your store.
I have worked in the service industry my whole life and understand one bad experience but man…. There is an overall attitude with multiple employees there. I can normally handle fast food workers lack of professionalism, but these guys are extremely unhappy to be there and they let the customer know we are completely unwelcome there.