During my visit, the employee displayed a hostile and extremely disrespectful attitude toward me. The situation escalated when she threatened me and stated that she was going to assault me. I considered the statement a serious threat and was concerned that the interaction could become physical.
I told the employee that I intended to report her behavior. Rather than attempting to de-escalate the situation, she responded that she “did not give a fuck” and indicated that the police were involved. Her response demonstrated a complete lack of professionalism and concern for the seriousness of the situation.
Law enforcement became involved in the incident, and I provided a witness statement documenting what occurred. This was not simply a disagreement between a customer and an employee. An employee made a direct threat of physical violence toward me, resulting in police involvement.
I am requesting that Subway conduct a full investigation into this incident, including:
* Interviewing the employee and any witnesses who were present.
* Reviewing all available surveillance/security footage from the restaurant.
* Preserving the surveillance footage and other records related to this incident.
* Reviewing any police documentation or incident information that may be available.
* Determining whether the employee violated Subway’s standards of conduct and customer-service policies.
* Taking appropriate disciplinary action based on the findings of the investigation.
I also ask that this complaint be formally documented and that I receive confirmation that it has been escalated to the appropriate management or corporate personnel.
I should not have to fear being physically assaulted by an employee while visiting a Subway restaurant. Threatening a customer with physical violence is unacceptable and should be treated as a serious matter, particularly when law enforcement became involved.
NP
Natalie Perkins
Sep 10, 2023
1.0
Visited today and let's just say I won't visit this subway franchise again. The vegetables were wilted brown and old I had to ask for fresh lettuce and spinach.
FK
Farid Kassar
May 18, 2023
1.0
Just rude people working there bad attitude bad service
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Certificado el 27 de septiembre de 2026Yext Knowledge Graph
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