Subway

Reviews

• SP

  shilpa parakala

  Apr 23, 2026
  2.0
  The food is good but they are selling expired drinks and won’t give a refund if we ask for one and they were being rude
• LJ

  Lisa Johnson

  Mar 9, 2026
  1.0
  I am disgusted by the way we were treated at the Subway location on Jones Creek Road in Baton Rouge. While the monetary value of the order was small, the level of disrespect and poor customer service I experienced was significant enough that I felt compelled to bring it to your attention. After picking up my grandchildren from school, I placed a mobile order through the Subway app for a promotional $6.99 footlong sandwich. The app confirmed the order had been placed and scheduled for pickup at 5:35 p.m. at the Jones Creek location. I arrived slightly early and sent my grandson inside to pick up the order. After waiting several minutes while other customers came and went with their food, my daughter went inside to check on the order. She returned visibly upset and informed me that the employee at the counter insisted there was no order under my name. According to my daughter, the employee repeatedly interrupted her, was dismissive, and told her that the order must not have been paid for and that I needed to call my bank. I opened the app and confirmed that the order had indeed been placed and paid for at that location. I then went inside and showed the employee the receipt and order number on my phone. Before I could fully explain the situation, she immediately stated that they did not have my order and again suggested that my payment had not gone through. Despite seeing the receipt and order confirmation, she continued to insist that the issue was with my payment and told me again to call my bank. After returning to my car for a few minutes, I decided to simply go back in and order another sandwich while watching it being made. As I approached the door, the same employee opened it and said, “It just came through.” However, when I walked to the counter, the sandwich was already toasted and being wrapped, clearly indicating that the order had been in progress. What was most disappointing was that at no point did this employee acknowledge the mistake or offer even a simple apology. Instead, the entire interaction was marked by dismissive and unnecessarily rude behavior. To summarize, the employee incorrectly stated that: My order had not been placed My order had not been paid for I needed to contact my bank All of these statements were incorrect. Mistakes and technology issues happen in any business. However, professionalism and basic courtesy should always be present when resolving those situations. Unfortunately, that was not the case here. This experience left such a negative impression that I will actively avoid this location in the future.
• SJ

  Stevens Taylor Jr

  Feb 22, 2026
  1.0
  This really doesn't make any sense. I ordered two sandwiches online. My sandwich is missing tomatoes, red onions, and cheese! This is supposed to be a teriyaki chicken and I know this is not teriyaki. I don't know what they replaced it with but I don't taste any teriyaki at all. These people clearly don't care how they treat customers. I'm wondering is the crew high or something? How do u forget all these ingredients on one sandwich and put plain chicken on here and try to pass it off as a teriyaki chicken? My wife's sandwich was also missing ingredients. This really ticks me off because I get home and start watching the boxing match with family so I don't wanna go back out and now I gotta go through the hassle of trying to get management to try to make it right. I've never had a problem here besides once when gnats were circling the ingredients. I know now to order in store so I can watch them make it. Definitely done with this night crew. It's wrong to do people like this when they know good and well they wouldn't want somebody to do this to them when they spend their money somewhere.