Always go inside. Do not rely on the drive thru.
My order was taken incorrectly (missing cheese, wrong dressings, no added spices) and then made incorrectly, not even matching the ticket. The sandwich was also poorly assembled: meat folded over, barely cut, not properly toasted, and the vegetables were mostly onions.
I took one bite before realizing how wrong it was. The regional manager repeatedly called me “baby” and said that “technically” only six inches could be replaced, even though the mistake was theirs.
To their credit, another employee remade the sandwich in front of me and did it perfectly. The meats were unfolded, everything was layered evenly, and the sandwich looked and tasted exactly as it should.
Overall, the experience was frustrating: multiple errors, poor assembly, an unhelpful response, and an extra hour added to the visit.