6pm closed
I had the worst experience. The service was rude. I ordered a Chicken Bacon Ranch, and when it came time to add the ranch, the employee said, “We don’t have ranch.” I kind of laughed and said, “Okay… if I knew you didn’t have ranch, I probably would’ve ordered something different.”
Her response was, “Well, I didn’t know either. Look at this line I’ve got.”
I’m sorry, but I don’t work here—you do. How do you not know what you have stocked on the line? If you’re out of a key ingredient, customers should be told before they order. The lack of communication and poor attitude made for a terrible experience. I won’t be going back.
This is hands down my favorite Subway in the area! I will gladly drive the extra miles to come to the Brooks, Kentucky location because they consistently do a great job every time. The food is always fresh, the sandwiches are made with care, and the staff is always friendly and welcoming.
You can tell this location takes pride in what they do. Whether I’m stopping in for a quick meal or grabbing my favorite sandwich, I always leave satisfied. This is the Subway I recommend to anyone looking for great service and a consistently good experience!
KS
kavyasri sriram
Jun 30, 2026
I placed online order of Veggie Delight and they put lot of Olives, Jalapeños and Pickles. Nowhere I mentioned extra’s but they were crazy amount, found 50 Jalapeño n Olives in just a 6inch sandwich. I was very hungry n had a very disappointing lunch
Just an awkward interaction with the girl behind the counter. She proceeded telling me that they were closed, but walked away mid sentence. I tried to be courteous and let her complete the sentence, but instead she made me look like an idiot. Why can’t you guys be respectful?