I am a regular customer and visit this Subway location about twice a week during my lunch break. During my most recent visit, I asked for a cup of tuna, which has been provided to me many times before in an amount comparable to what would go on a 6-inch sandwich.
The employee told me they do not offer cups of tuna. When I politely explained that I have received it this way on multiple previous visits, she immediately became defensive and spoke to me in a rude and dismissive manner. Rather than trying to understand my request or explain the policy professionally, she made me feel like I was inconveniencing her simply by asking.
I was confused by the interaction because I was only requesting something I had received before. The employee's tone and attitude were aggressive, and the situation escalated unnecessarily. As a frequent customer, I was disappointed by the lack of courtesy and professionalism.
I believe customer concerns can be addressed respectfully, even when a request cannot be accommodated. I hope this feedback can be used as a coaching opportunity so future customers are treated with kindness and respect. The employee involved in this interaction identified herself as Molly. I am including her name so management can review the situation and address the customer service concerns I experienced during my visit. My goal is not to get anyone in trouble, but to provide feedback about an interaction that fell below the level of service I have come to expect as a regular customer.
Thank you for your time.
CF
Crystal Fraze
Jun 5, 2026
5.0
Thank you Powdery Subway! The protein bowl is Awesome Sauce! Meat, veggies and olive oil and red wine vinegar were fresh and delicious 😋
KK
knowledge
Feb 7, 2026
5.0
very good good price and staff
DG
Donald Givens
Jan 16, 2026
5.0
Sometimes u just crave a sandwich and subway does a great job at a very fair price.
MR
Mychael Roney
Jan 11, 2026
2.0
Made our food in a rush and just clumped all the ingredients in one part of the sandwhich and didnt evenly spread them out, and also smothered the entire sandwich in mayonnaise. Extra mayonnaise doesn't mean cover my entire sandwhich in it. And the bread was stale from them putting it in the microwave when I did not ask them too. Thankfully one of the sandwhichs was free but this is just ridiculous.
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