I've generally had great experiences at this FedEx. However, there has been one employee, Cindy, who has prompted me to write this negative review. Last week when I was in shipping packages, she yelled at and demeaned a fellow co-worker who was just trying to do his job loading up the truck with packages. At the time, there were 6 customers in the store, one of whom she was neglecting in favor of chastising this co-worker. Today, she shipped a package for me that had a pre-paid label but insisted to use tape and/or even a small square of bubble wrap would cost $4.99. She could have said this nicely, but instead was rude and dismissive. Very disappointing customer service.