Subway

Reseñas

• MM

  Michael

  3 days ago
  1.0
  I have been giving this place multiple chances times ten! And you know what, Enough is enough. Today and like many other times, I am Consistently repeating myself. I have to repeat the order back with was a footlong Italian herb cheese bread, Subway club with American cheese toasted and lettuce. Extra onions and mayo. And then I’m repeating myself to someone else and then having to ask for a my chips and then having to ask for napkins. And to top it, I asked the young lady if she likes her job which she says no I don’t! And she said it very proudly. Well I like my money and I will not be spending it here no longer. Could not even eat my sandwich because it is not eatable. The bread is old and been left out all day. Well good luck young lady when corporate fires you and your best friend in there. I WONT BE BACK $18 for a footlong and drink and chips is a scam
• MH

  Meaghan Haga

  4 days ago
  5.0
  Terrence and Bruce absolutely made my night with their amazing customer service!! They treat you like family and do their job with smiles on their faces! Awesome people with stellar personalities! We will definitely be back 🩷
• AY

  April Yedinak

  4 days ago
  1.0
  I had a poor experience with this Subway location that has pretty much been my final straw with Subway. I used to eat Subway more often, especially when they had BOGO deals but the food has been getting worse/less and customer service was never good but has really declined to the point that a dumpster raccoon would probably do a better job and be more helpful. On to today's ridiculously poor management of what should have been a minor situation: I had a gift card for Subway that I got for my birthday and finally decided to try to use it because I am recovering from an injury so not really up for cooking. I ordered online and had a family member that was going to pick it up for us. I knew that the amount of meat on Subway subs is now laughably meager, so I opted to pay for 50% more. I also asked for a light amount of mayonnaise. When I get my sandwich, I know something is wrong even before I unwrap it because it's so thin and light, I didn't expect to see any meat at all. It was a foot long roast beef. There were 3 regular deli slices of meat and one torn half slice. The sandwich was $16.24 and consisted of bread, extra mayo (large globs of mayo, a gagging amount of mayo... So much mayo) a tiny amount of meat and some lettuce and cheese. I tried contacting customer service online but only found a chatbot. The chatbot kicked me off twice, so I decided to call the store. I just wanted a credit for the extra meat I paid for and didn't get. I called and explained. The person that answered denied that anything was wrong with my sandwich and that, in fact, they had given me double meat, "at least 8 slices". I had a witness count the meat with me while on the phone and confirmed it was 4 pieces. I asked to have the charge for extra meat credited to my gift card. I was told to bring the sandwich back to show them because they knew they had made it right but if I was unhappy I could get a new one. I explained I wasn't driving because of my injury and someone would have to take time and gas money to go all the way back for a new sandwich, when I just wanted the $2.25 charge for extra meat refunded. I was told the manager wasn't on site but they would need to call them. They called but left the phone where I could hear them call and essentially say that I was complaining about something that wasn't true. Which of course was offensive. The employee came back to the phone, a little more smug this time because the manager also said to bring it back because "there is no way to refund for 2 pieces of missing meat". I admit I got a bit sarcastic at this point because that was such a dumb statement that I'm sure the manager probably did say. I replied that I was certainly not a mathematician, but it would seem if you charge $2.25 for extra meat, that is what you credit the customer when you did not, in fact, supply extra meat. They doubled down. Said bring it back if I wanted the sandwich to have the extra meat. I reiterated that it would require burdening someone else, not myself, with returning to fix their mistake. I was told to contact corporate for my refund. I tried the help chat and their corporate phone line again. I am generally easy going and understanding about mistakes and even subpar food when it comes to fast food. I was offended that I was being portrayed as a liar and that the burden to fix this minor mistake was put on me. I wasn't trying to scam free meals or get the whole meal comped. I just wanted the extra meat charge credited. Such a small amount, but the more difficult and terrible the experience was, the more I wanted the situation made right. Just on principle. I'm sick of poor service at restaurants and stores. This wasn't fixed. Considering how I was treated, I'm waiting to see if I get a rude reply, standard corporate response, or am ignored.
• JC

  Jared Cottrill

  Aug 9, 2026
  5.0
  Cadence and Houston were amazingly friendly, engaging and professional . As a large family our orders are usually time consuming and I feel guilty when people are behind us waiting however Cadence worked quickly and was able to complete our 6 subs and a bowl , while Houston helped the other guests behind us with the single subs so that everyone was served quickly and effectively and I didn’t feel awkward for causing delay to the others behind me in line . The whole experience was phenomenal, so much so that I had to write a review. This is the first google review I have written in years because I was so impressed ! Thank you Cadence and Houston!
• PR

  Paige Raine

  Aug 5, 2026
  5.0
  Ta'mya,waited on us and was so patient and her positive attitude made our day. Subway in front of Walmart, etown, KY