Best Western Plus Wichita West Airport Inn

Reseñas

• AZ

  Ashton Z

  3 days ago
  1.0
  this hotel stinks (literally and figuratively). horrible service and Izzy doesn't know how her job works. the baseboard is coming off. the pull out bed is creaky and feels like your on a trampoline. I woke up more sore than when I left my track meet. 0/10 please save yourselves from this monstrosity.
• AK

  Aubrey Kinard

  3 days ago
  1.0
  I definitely do not recommend. The evening front desk worker does not know anything about pricing, hospitality or even how to get clean towels. The price booked did not match what she charged us for at check in (even without the incidentals fee). The wall paint and baseboard are peeling off from a leak in our room. There are much better places to stay for similar cost, and I bet they have towels for all of their guests!
• AM

  Andy McFarland

  Jun 13, 2026
  1.0
  Parking is not great. Outside doors don't work. Had to use main entrance at all times. Hotel ran out of towels around 8pm. Said they wouldn't have clean towels till next shift came in. When I asked for more the next morning, the lady at the desk wasn't sure if they had 4 clean towels. And we woke up to ants in our room. In the bathroom and in an empty cup that had pop in it. Breakfast was terrible.
• CF

  Chad Follmer

  Jun 10, 2026
  1.0
  This last stay here provided us with the lack of customer service this establishment has. First off our room was hot the AC wasn't cooling even after being set on 60 degrees, there was no toilet paper holder in the bathroom and mold around the shower. The window lock was bust, and this wouldn't have been such an issue if we weren't on the first floor. Ants had made a home inside the room and where everywhere. We tried to no avail to get ahold of the general manager but hes too busy to respond. We had previously loved this hotel but the obvious details that they dont care about a single customer issue. I would check the room before getting comfortable if you stay here that wont happen for us again
• PB

  Peggy Blum

  May 29, 2026
  1.0
  I have never written a bad hotel review before, but this one deserves it. After being out all day we return to find there has been NO housekeeping! Beds unmade, used towels on the floor etc. upon calling the desk I was told that since the hotel was so full maid service was only being provided if requested. This was never told to us. So we requested they at least send clean towels, and were told they couldn’t do that either, but we could come down to the desk and get them. Further, the room was musty and the breakfast was mediocre at best!