Cricket Wireless Authorized Retailer

Reseñas

• IM

  Ismael Maldonado

  Jun 26, 2026
  3.0
  They opened up late.
• PS

  Peter Sakach

  May 23, 2026
  1.0
  I called today, because I am assisting an older relative (>75 yo who doesn't speak or understand Spanish) replace a phone. This relative lives in another state. They can't use a smart phone so no iPhone or Samsungs. I needed technical information to verify the phone (designed for older adults) was compatible on the network. I explained the situation and what I needed. The cricket representative proceeded to price iPhone and Samsungs phones for me. I reiterated what I was calling about and she again quoted iPhone and Samsung phone prices. For the third time, I explained that I needed information about their network to determine if it worked for as particular phone designed for older adults. Prior to me finishing my request the phone clicked and was hung up. I assume this manner of business operation for Cricket is nationwide. My relative would not be able to utilize them since their business model is geared to selling phones, not just providing the service of communications, and hire immature limited English comprehension employees. If you are an older, non-Spanish speaker needing a cellular service (even though they are inexpensive) I would look else where. I have assisted other relatives switch over to Cricket, but that was on-site in the store. That experience was also lacking but was feasible for me (but if they had to do it in person without me), they would have had an extremely unsatisfactory experience and may not have been able to complete the switching carriers task. And this has a small part to do with them lacking English comprehension, but mostly the requirement that I have to be onsite to get what I need to determine compatibility of phone to network and the discourteous disconnecting.
• JL

  Jc Trim (JC TRIM LLC)

  Jun 7, 2025
  5.0
  Thank you for the phone recommendation, it is working out, exactly for the use i needed, plus more. Glad I spend the extra money, got a phone that I would be happier , then going with the basic smart phone I wanted to get bc I was beeping cheap!!
• CC

  Carol Correal

  Apr 3, 2024
  5.0
  They fixed my phone issue
• RT

  Rebbecca Templeton

  Sep 15, 2021
  1.0
  Edit because it's totally warranted: I asked for really only one thing when I went in and that one thing wasn't delivered. The one phone that was suggested to me wasn't really what I needed, even though I asked very specifically for what I needed. In addition to that, I was lead to believe that I could return the phone if it wasn't what I needed. Which was kind of correct BUT the phone was sold to me as if it was a bundle with a case and a screen protector. In reality, I was charged as much for the case and such as I was the phone. I get the policies, it's all about the wording in how the items were sold to me. So when I came in for a return, it ended up not being what I was lead to believe I would get. In order to get the return, I still had to pay for a case and a screen protector that I couldn't use for a phone that wasn't what I asked for. I wasted nearly a hundred bucks and at the end of the day the whole situation resulted in me changing service providers. Good job at chasing away a long time customer by being deceiving and not having items in stock, also for failing to do what you've told customers you would do. End Edit Samantha was very friendly and helpful. She helped me pick out a phone that fit my needs and wasn't overly pricey. She offered suggestions that I might be interested in but wasn't pushy. The store was not busy so I was in and out with a new phone, set up and everything, within half an hour. There was one issue in that there is no data connection inside the store. But thankfully they have a WiFi hub you can connect to in order to get your phone set up in-store.