SERVICE WAS TERRIBLE!! NEVER EVEN ORDERED I was standing in line waiting to order a sandwich. One employee (I assume not manager/lead) was making another customers sandwich. I patiently waited because it appeared the other employee (I assume he was the shift manager/lead) was doing an inventory count. Not really sure that’s what was perceived. I continued to wait and mind my but not thinking much of anything because I have worked in fast food/the service industry before and I know that sometimes we have responsibilities to tend to. No problem. Boom. So the employee making the sandwich was asked by the customer to add a sauce (the kind doesn’t matter). Here is what got me, and caught my attention. The employee doing the inventory said to the other employee that he put too many swipes of sauce on his sandwich. Specifically stating “that was 4 swipes” the other employee replied that he had only put 3 swipes. I don’t know policy so I continued to mind my business. However the guy doing the inventory made a complete big deal about going to check the camera. I thought he was joking. NO! I made a comment “ can I order my sandwich before you do that” kind of joking. Well the guy doing the inventory didn’t think that was funny. At this point I’m like “oh he’s serious”. So the customer said he wanted more sauce (doesn’t matter if he was trying to be funny or not, it’s what he wanted). The employee making the sandwich started adding the sauce. The lead guy got all but hurt and made a complete scene about having to write him up if he put more than 3 swipes , he can look at the camera… THE WHOLE 9 YARDS!! The employee making the sandwich remained very grounded and did not become combative AT ALL!!
Now, keep in mind that I never ordered my food. I felt that was very unprofessional to address something so small in front of guests.
I walked out and got something else for dinner.
Why? Because I like extra everything on my sandwich and I didn’t want the employee making the sandwich to get in trouble!
Oh well, Sonic it was.
Only added 1 Star because I couldn’t post without it..
RS
Roy Smith
Apr 11, 2024
5.0
Great food and service!
JF
james fryer
Apr 22, 2023
3.0
This was my first time at this subway. The meatballs were cold inside.
BG
Brian Glover
Mar 12, 2020
4.0
Service was pretty good food was good staff could have been a little more friendly and positive but overall it was an alright visit
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