Advance Auto Parts

Reseñas

• CW

  Christopher Watts

  Jul 25, 2026
  4.0
  Very satisfied with the employees
• VV

  Vickie

  Jul 8, 2026
  1.0
  I stopped at Advance Auto Parts in Lawrence, KS, expecting basic assistance and professional customer service. Unfortunately, my experience with an employee named James was extremely disappointing. When I asked James for help, he was rude, dismissive, and told me he couldn’t help me and that I needed to have the other employee, Kenneth, assist me instead. James then told Kenneth to maintain the store because he needed to leave to take his wife somewhere and buy food for his kids. He walked out the door, got into a Subaru, and left the parking lot, saying he would be back. As a customer, I found James’s behavior and complete lack of customer service extremely unprofessional. I came into the store for assistance, not to be dismissed and passed off to someone else. I struggle to give this location even one star because of the way James treated me. Thankfully, Kenneth was the complete opposite. He was professional, respectful, helpful, and took the time to assist me with everything I needed. Kenneth provided the level of customer service that customers should be able to expect when visiting a business. Management should recognize Kenneth for his professionalism and excellent customer service. Unfortunately, James’s rude and dismissive behavior completely overshadowed my experience and is the reason for this one-star review.
• AC

  Abby Chappell

  May 3, 2026
  5.0
  Very kind & helpful staff
• HW

  Heydon White

  Apr 29, 2026
  5.0
  Can’t say enough good things about Advance Auto Lawrence. This is long overdue but James K. has been the most professional helpful employee. He has gone above and beyond helping me find the parts I need and he has always come through regardless of how far he has to go to get what I need. He always helps me to purchase the extra things I need that I may not have known about. I will drive an hour to Lawrence before I go anywhere else. Thank you James.
• CN

  Chad Newton

  Mar 9, 2026
  5.0
  Kenneth and James were very helpful. We look forward to returning in the future