MT
Melissa Tucker
Jun 26, 2026
Ordered 3 sandwiches all of them were wrong. There was 2 black hairs on one sandwich. After returning them and getting 2 of them remade. 1 of them had a black hair baked in to the cheese on the bread. Making a 3rd trip back to return it and the other one only to have yet another hair on the last sandwich! Manger laughed out loud saying (who is loosing hair today) 14.00 sandwiches and this kind of reaction. I will not be back to Salem store again.
Had a dead fly wrapped in my sub. Picked it out and took picture for proof. I'd already eaten half of it before I found it, just glad I saw. Crazy to pay $15 for something that you can't eat. Walked in and told them, everyone just stared at me before who I assume was a manager piped up. He just looked around in the air and said "well tis the season" and when I started to walk away he offered to remake my sandwich, not refund it. Did he really think I'd want another when it had a fly in it? Don't go here, it's worth it to drive to a different one. Subway was good until they changed location. Also my fiance paid about $6 extra total for extra cheese and to add guacamole. They didn't put ANY cheese and no guacamole either
RM
Robin Morrow
Mar 19, 2026
Would eat here more if they weren't so short staffed every single time I try to go. Most of the time a huge line and can't get thru in a timely manner. Today tried ordering ahead, that was 25 min ago. I have been waiting on my food while watching new people go in and come our with their food over and over and I still don't have what I ordered long before I got here!
I have went twice in the past two weeks, I ordered it to go. The first time they didn't put half my order in the bag after I waited in the drive thru about 20 minutes.
The second time tonight, ordered online again to save time. Went to drive thru to pickup and got to speaker...no one acknowledged me for about 20 minutes...I had to call the store to get someone to wait on me. There was a car behind me blocking me in but they left.
Overpriced crap.