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Destiny Hanson
Jul 5, 2026
I don't know how hard it is to do the most basic thing of remembering to add the cheese with the meat. 2 people. 1 person doing everything until a big group comes because more tips for the guy. Then they want us to pay for food that they mess up? Hell no. Looking into reviews sunday is the day this place always has issues so avoid it on sundays.
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Bradley Lee
Jun 19, 2026
I have been a General Manager of restaurants for 10 years and have never experienced this type of rudeness. I ordered BOGO foot longs that I take home, throw in the fridge and eat after the gym. They gave me two completely wrong sandwiches and even with pictures wouldn't make it right because I didn't bring the subs back (I didn't know I had to). Her exact words when she finally called me back (3 days later) were, "I don't need any bullshit excuses. If you don't have the subs to return you don't get what you actually ordered." Her name is "Miss Dawn" ...What kind of customer service is that?! I ended up calling a different subway in town and they were much more understanding and kind. The manager of Fox Ridge should NOT be talking to customers or the public.
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Jackie L Schroeder
May 7, 2026
I usually never have any issues with this location. However, my coworkers and I placed mobile orders individually today. I went to pick up the orders. One of the orders was missing. I thought it was no big deal, maybe they were working on it. I waited and waited. An employee asked who's order I was waiting on. She looked and said she didn't have the ticket and just walked away. I waited some more. Another employee came over to ask which order I was waiting on. I told her. She said she didn't have the ticket and then said "Sorry bout ya. I'm busy." I called my coworker to confirm what name the order was under and that the order was placed at the correct location. Everything was right. My coworker was charged twice for the order she never got. When she called the store, they told her to request the refund on the app. The app says you have to request a refund from the store. She called the store again and was again unsuccessful in getting a refund or her order (charged twice for). I understand restaurants get busy at lunch time, but just because you might have 20 customers, that doesn't make it ok to treat even just one poorly.
I had a good experience with my steak salad. She made it amazing!!!!!
If you had a 0, I would put rate it that way! It says 'subways made your way', but apparently, not today! I was told because it's Sunday, I was told "NO, you can't have extra lettuce or any extra vegetables! Because, it's Sunday, and we haven't restocked, and we are busy!" She yelled at me over just asking, for a little extra lettuce. My husband, asked for an All American club, which has ham, turkey and bacon. The woman helping him, repeated what he asked for. And she put roast beef on it. When my husband said it doesn't come with roast beef, she said, "oh yea it does!" He said, I asked for the All American club. She said "no you asked for the regular club." He said, No ma'am! She then threw, the roast beef back into the container and grabbed the bacon. She than walked away! The only nice one, was the young girl that rang us up!