TR
The Vexed Rabbit
Jul 7, 2026
Extremely Disappointing Experience and Lack of Accountability
July 7, 2026
I am writing this review to express my deep frustration with the service at this location. I ordered a footlong sub with double meat and cheese, along with chips and a drink on April 24th. Unfortunately, the order I received was missing the extra meat and cheese, and the chips were omitted entirely.
When I contacted the store to resolve this, the supervisor’s response was inexcusable. They had the audacity to blame the entire issue on DoorDash—as if the delivery driver were responsible for assembling the sandwich. It is particularly galling to be met with such deflection considering the order included a $9.30 delivery fee; the least they could do is ensure the customer actually receives what they paid for. To make matters worse, that same supervisor claimed they didn’t even know how to process a refund, and they have since refused to return my calls or messages.
My attempts to resolve this through Subway’s corporate customer support have been equally futile. I have reached out through their website and email multiple times since May 4th. Despite providing full details and explaining the situation repeatedly, I continue to receive automated-style replies asking for further explanation, as if they are unable to comprehend the basic issue. After providing the facts over and over and receiving only circular, non-responsive follow-ups, it is clear that there is zero interest in customer service or accountability.
This location and the corporate support system have failed entirely. I am beyond disappointed by their dismissive, dishonest, and incompetent attitude toward customers. I would strongly advise others to be cautious when ordering from here.