The UPS Store

Reseñas

• RS

  Rhonda Stewart

  Jun 9, 2026
  5.0
  Hira,Lyja,Kiara were a wonderful help and friendly to all my needs 😊
• TB

  T B

  May 29, 2026
  3.0
  This store is usually fine with no issues but today’s experience left a bad taste in my mouth. I was on line and the associate named Hira just leaned back again the desk and stared at me up and down with her arms folded - she didn’t seem to be taking customers so I waited. When the lady in front of me was done, I went up to the other associate who was super helpful. Lo and behold, Hira was taking customers after all as she called up the people behind me. Maybe she has a preference for a certain group of people she’d like to help. I’m not sure but that was weird and just bad customer service.
• BF

  Briana Faust

  May 29, 2026
  1.0
  I called this location regarding a package issue and was extremely concerned because I had just learned that if a parcel is not picked up within a certain timeframe, UPS may return it to the sender. I completely understand that the employee I spoke with may not be responsible for package deliveries. However, what was frustrating was the complete lack of assistance or guidance. When I explained the situation, I was simply told, “I don’t deal with deliveries, so I can’t help you.” As a customer, I wasn’t expecting her to solve the issue herself. I was hoping for basic customer service, such as providing a phone number, directing me to the appropriate department, speaking with a manager, or offering any next steps. Instead, I was left with no information and no direction. I later called back and spoke with someone named Eustace. I’m not sure if that was the original employee or not, but my experience remained the same. Again, I fully understand that package handling may not be part of her role, but the inability to provide any assistance whatsoever was disappointing. The lack of customer service and willingness to help was honestly shocking. Customers don’t always need an immediate solution, but they do need someone willing to point them in the right direction.
• TM

  Theresa Morningstar

  May 14, 2026
  5.0
  Love it
• CW

  Cecily Wise

  Mar 27, 2026
  1.0
  Scheduled an appointment to have a notary form online. Appointment scheduled for 9 am. Show up, notary services don’t start until 11 am. Said, “I have an appointment.” Was told corporate makes us have it on our website. Corporate needs to adjust it per location especially in a day of AI this could easily be updated. To say I was beyond infuriated is an understatement as this was a 30 minute drive.