KB
Katie Baker
Mar 25, 2025
The woman working wouldn’t give me extra tomatoes on my veggie sandwich because she wanted to make what they had last until tomorrow. She tried to just give me two singular slices of tomato at first - for a footlong. I clarified asking for more and she added 2-3 more but said no to any extra.
I get running out of stuff, but don’t tell your customers no when you have a full tray of the product right there… A smart business would simply run to the store and get more tomatoes once you run out, not tell customers no in hopes to save them and get through till tomorrow…
Thankfully the tall gentleman working overheard as he went to ring me up and put a few more tomatoes on the sandwich. He was nice, attentive, and had great customer service so props to him. The extra tomatoes don’t really matter, I know. The point being, if your customer service is lacking like that, you’re not gonna have customers to save those tomatoes for anyways. Customer experience comes first.