JS
Joyce Slaughter
Jun 15, 2026
The gentleman that made our sandwiches was absolutely wonderful I think his name was Dean. Very nice and made suggestions on some chips as hubby and I could not decide which to get. Then due to store being slow for a few moments he came out to clean up our after lunch as we were just visiting.
MM
Marcy Middleton
Jun 8, 2026
Ordered 2 footlong subs but my coupon was expired. She rang up $22 instead of what was going to be $14.99. We had bought the Sunday special spicy Italian 4.99 6 inch and add $3 for a footlong. Why couldn’t she have discounted it for us. No offer at all.
This Subway is very lucky to have an employee like, Sam! Sam was super friendly and absolutely fantastic all around. You rarely find customer service like this anymore. A+!
The app sent my order to this location instead of the one in Charlestown. And the manager would not work with me at all to get a refund due to the mixup.
I am writing to express my outrage and disappointment over a recent experience I had here tonight . I found myself subjected to unjust treatment that left me feeling dehumanized and disrespected. During my visit, I was falsely accused of sexual harassment by the restaurant’s manager. I was the only customer in the store at the time that the manager had a problem with using the latrine.Instead of being treated as a valued customer, I was treated like a criminal and when I simply asked for a business card to make a complaint to corporate-instead was unjustly accused of something so horrible, I’m sure I’m not getting much sleep tonight. Full stop.
Fortunately, the incident was recorded on video and audio, which later proved that the managers claim was absurdly false (per my ridiculous visit with our awesome JPD) The evidence clearly showed that I had not engaged in any inappropriate behavior, contradicting the manager's claims and highlighting a serious misunderstanding or bias that I simply cannot understand-on her part. I love and live in this community. I may look like a little rough around the edges but it’s embarrassing to be treated like this.
What struck me most was the manner in which I was treated bottom line.I felt like a second-class citizen, subjected to scrutiny and harassment solely because of my appearance (possibly, I’ll give everyone the benefit of the doubt) and yelled at in front of other customers by this woman. It’s unacceptable and I also see on the past reviews that she has been a consistent problem. I urge Subway to take this incident seriously and reevaluate their training and protocols regarding customer interactions, especially concerning racial sensitivity(again possibly but it was ironic to say the least) . It is crucial for businesses in this amazing community to foster an environment where ALL customers feel safe and respected, regardless of their background. Do better.
I hope management/ownership will implement changes to prevent such an awful experience from happening to anyone else. ❤️