The UPS Store

Reviews

• AZ

  Amy Zoeller

  Jun 5, 2026
  1.0
  Spare yourself. Customer service is horrible. Go to the one in broad ripple.
• BW

  Brock Windsor

  Mar 3, 2026
  1.0
  Don't utilize this store! I needed to mail a check next day to a client and they are not even capable of getting mail from Indy to Chicago without losing the package. I had to take extra time and energy to get a new check made, file a claim on the lost package, makes calls to make sure my client doesn't have his business affected by the delay, etc. And then I went back in to resend the check and was told I would have to come back when the manager is in to see about getting my new check sent without paying a delivery fee, even thought they lost the first check!! They can't perform their basic functions of delivering packages and then provide no help when they made a mistake.
• SM

  Sherri Malone

  Mar 2, 2026
  5.0
  Very pleasurable experience. Made a chore not seem like one!
• EW

  Eboni Walker

  Feb 23, 2026
  5.0
  Our UPS driver failed to show up for our normal business pick-up so I had to bring 18 boxes to the UPS store for shipping. I backed in at the Nora (Indianapolis) branch and let the team (Jeff & Parker) know that I'd be bringing in a large number of boxes. Before I knew it they were out at my vehicle assisting me bringing in the boxes. This is by far amazing, exemplary customer service and I thank both gentlemen for helping me is such a way.
• LL

  Lindsay

  Jan 24, 2026
  5.0
  Helpful & friendly staff. I’m usually reluctant or anxious to go into these types of stores, but they never make me feel out of place.