The UPS Store

Reseñas

• JS

  John S

  Jun 13, 2026
  5.0
  Super fast and very friendly. Got me in and out and on the road in no time. I really appreciate the workers at this store. Easy Amazon returns. Thank you!!!
• MM

  Max

  May 27, 2026
  1.0
  Absolutely horrible customer service. Me and my wife stopped in to (hopefully) get a prepaid shipping label and envelope to send later. The woman at the counter bluntly said "Do you have all the documents together to send today?" to which we answered, "no, we're sending later," and explained our situation. She then said "we don't do that here, you have to be ready to send everything from here today." She then said that USPS would be an option for a prepaid envelope, but that they don't do that at UPS. We also wanted to print copies of some documents, but again, she bluntly informed us that we needed to send them via email before they can print. (This is not a limitation at FedEx btw, maybe something for the owner of the franchise to look into?) The reason we want to use UPS is it tends to be a little more reliable and faster than USPS. So I went to my car and asked Gemini to clarify, and it said she was technically correct, but that I could bypass that limitation by ordering the label and printing it from online, but that I could get the cardboard envelope from the store for free. So I walked back in and got the envelope, and informed her that I would get the label online. She gave me the envelope and explained how to affix the label. As I was walking out, I heard her and her coworker snickering. I understand some things are not possible with the in-store point of sales system, I get that. But if you're going to be condescending and rude to customers who don't know the system - that is inexcusable. I will never be returning to this store, and will advocate for others to avoid it at all costs. We would've used FedEx if it were an option, but in this case we had to use either UPS or USPS. It's also hilarious to me that the woman "helping" us did not inform us about the workaround using the online tool, and instead was so ready to direct us to USPS. We, the customers, are not the expert here, YOU are. Expecting us to know that sort of thing is unreasonable. And treating us like we're stupid for not knowing how the entire UPS system works is honestly ridiculous.
• DJ

  D Jackson

  May 8, 2026
  1.0
  Maybe he/she (tanner?) was having a bad day. But caused me to miss a very important deadline.
• PK

  Phillip Killebrew

  Mar 10, 2025
  1.0
  I just recently went into the store to ship some items to my sister-in-law for my niece. The items were shipped ground to New York and I didn't think it would be a problem. The cashier Jenny (according to the name on my receipt) asked me if I wanted to take the hangers off of the clothing to for easier shipping, and I said sure. Then she proceeded to weigh the clothing and other items with the hangers. And because she didn't pack the items in front of me, I have no idea if she kept the hangers on or not, which will add to the weight. After that she told me I couldn't ship a bottle of perfume because it had alcohol. At the time I just went with what she told me. Who am I to argue with someone that knows what they are talking about. On top of that, I was charged for a box, packing materials, and packing service with no explanation of the charges before I paid. Later, when I left, I checked the receipt and was surprised of the additional charges. Also, I started thinking about it and realized when I ordered the perfume online it was shipped to my address via ground shipping. So why would I not be able to ship it through ground as well? I called another UPS location and they told me I could ship the perfume no problem. So I had to drive somewhere else to have the bottle ship separate of the other items. And this location did not add the additional charges. Hopefully it will all reach its destination as the items are time sensitive. My rating is reflective of the experience I had today. I have zero confidence that my package will arrive on time and I feel like I may have been overcharged.