PK
PRAJAKTA KURADE
Jun 21, 2026
Wow, what a disappointing experience!
I ordered my lunch expecting exactly what I paid for, but the sandwich arrived without the veggie patty. I called the store to report the issue, and instead of listening or checking my order, the owner’s daughter immediately insisted that I hadn’t ordered it that way.
Only after a few seconds did she actually check the order details and realize that I was right. Her apology felt insincere and seemed more like a formality than genuine customer care.
After our conversation, she personally decided to deliver the correct sandwich, and I did receive the order as it was originally placed. I appreciate that the mistake was eventually corrected.
However, the initial response, lack of professionalism, and poor communication left a very negative impression. Mistakes can happen, but respectful customer service is what keeps customers coming back.
Unfortunately, I would not recommend this Subway outlet until it improves its customer service and the way it handles customer concerns.