I recently picked up a print order from FedEx that I had placed through Canva, and unfortunately the finish wasn’t what I had originally ordered. I went back inside to explain the issue and spoke with the store manager, Alexis.
Alexis was incredibly understanding, professional, and genuinely interested in making things right. She listened to my concerns, took ownership of the situation, and handled everything in a way that completely changed my experience.
Great customer service really shows when something doesn’t go as planned, and Alexis handled this exactly the way you hope a manager would. I walked out very happy with the resolution and, more importantly, with how I was treated.
Alexis deserves to be recognized for the way she represents FedEx and takes care of her customers. Thank you, Alexis!