Advance Auto Parts

Reseñas

• SH

  Steve Hilbrich

  Jun 3, 2026
  4.0
  Good parts
• DD

  dogbone

  May 27, 2026
  5.0
  Helpfull kind and courteous
• VH

  Valerie Holvey

  May 2, 2026
  5.0
  I bought my parts online to save time and accidentally chose the wrong ones. It was easily made right by an exchange, thank goodness!
• JS

  J Smith

  Apr 13, 2026
  5.0
  I been working on my cars forever. I hate places taking to long, screw it up or charging to much. Even back in the day work in auto parts stores. This Highland store and Ven Senus Auto / Auto Value are the only ones I try to go to. They both have same staff for years. This one even has ex dealer tech and store manager (retiring soon ) who has been thier for decade maybe. I litterally go out my way to go to this one. Hammond one is super close. But never same staff, no real workers, are litterally playing games on thier phone ( happened 2 weeks ago) instead of stocking / cleaning ect. Never fails the one time a year they only have something in stock no one else does or I am in a hurry its always the same thing thier. Like Advanced cause of the rewards program and normally discount codes if you order online and pick up in store. Most of the time the order is not ready but takes them minutes to get it. Then also they stock Moog. I hate using cheap parts for front end. Want them to last years. Never liked AutoZone as always long lines, people working in the parking looks, constant staff turn over and they treat you like cattle. Started out with them and never went back. O'Reilly's is ok but little more pricey and not that easy discount program. Don't thing either can order online.
• SF

  SS Family

  Feb 22, 2026
  1.0
  I had a pretty disappointing experience at the Advance Auto Parts store located at 9015 Indianapolis Blvd, Highland, IN 46322. I placed an online order and went to pick it up in store. When I arrived, no one greeted me or acknowledged me at the counter. One of the items in my order wasn’t in stock, which I completely understand — inventory issues happen. However, when I asked the employee at the desk when I could expect my refund, he responded with an attitude and said, “I don’t know how that stuff works.” That response was frustrating and unprofessional. If someone isn’t sure about a process, the right thing to do is ask a coworker or manager — not dismiss the customer. Overall, the customer service here was poor and made what should’ve been a simple pickup a negative experience. I hope management works on better customer service training at this location.