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Ralpheal Boyd
Aug 9, 2026
Called in at 4:30 , arrived to the restaurant at 5:00 and food still wasn’t ready sat for a extra hour just to find out they never cooked the food to begin with. Customer service was horrible , workers were moving slow playing on they phones , didn’t want to give me my refund at all they made me wait an additional hour for the food
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Adrian Thompson
Aug 5, 2026
I ordered my food online and it said basically 15 minutes I get here after the 15 minutes and food is still another 10 to 15 minutes and when you walk in the workers just look at you crazy with NO good customer service. The room is filled with people waiting on there food. This is terrible
They always have good customer service when I’m there n food is always fresh n on time !
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Nichole Newby
Jun 30, 2026
Customer Service is EXTREMELY SLOW
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miaa nicolee
Jun 13, 2026
I am extremely disappointed with my experience. Multiple times I have placed an order, arrived to pick it up, and been told that my order was not in the system. Not only was my food unavailable, but I was also told that I could not receive a refund, despite having proof that I placed and paid for the order.
It is unacceptable to charge customers for orders that cannot be located and then refuse to issue refunds. This has happened more than once, which shows a serious problem with the ordering and customer service process. Customers should not have to lose their money because of a system error or mistake on the restaurant’s end.
I hope management addresses these issues and improves both their order tracking and refund policies so other customers do not have the same frustrating experience.