3 weeks ago I walked in the Rudisill store about 10:45am and observed 5 customers in line a 4 sitting with food. Normally workers are very friendly and make perfect sandwiches but that day the only worker present refused me service without apologizing and informed me I was not supposed to be in the store because she locked the door. She sharply added that she was not going to serve me and that I must leave. I was not going to complain until I went there today and the same female working by herself again was there. I asked her if they are starting to have her work by herself more. She replied yes, but I can handle it. I reminded her I was the person she refused service because she couldn't handle it the last time I came in. She smiled and stated without apologizing again, "oh yeah that day I had to lock the door because we were just too busy." I politely paid and left. Im thinking as good as this store location can be most days, it needs to re-think protocols for being, too busy and learn to at least say sorry. Maybe have two workers at lunch times too. This location can have early lunch rushes. Locking the door is not a great solution. Maybe tell customers the wait will be long if they decide to stay??? And learn to say you are sorry. Refusing service to one person when you are serving others suggests bias and is embarrassing.
JD
janelle dunham
Aug 23, 2026
put in a mobile order at this location. arrived 2 hours before closing to the doors being locked. stand there for 10 minutes knocking on the door and the 2 workers in there and customers just stare at me. finally a bigger girl with red hair opens the door and starts arguing with me. sooner or later the second employee stands up and starts arguing and getting in my face, tells me to cancel my order (??? cant do that at subway), then threatens to “blast this whole b**** up.” not the most polite experience. also very confused, how were there people inside if they locked the doors?
LA
Lillian Ailor
Aug 17, 2026
I love subway
SA
sheryl allison
Jul 16, 2026
The other day, I went into Subway for the weeks special. I wasn't feeling well do to my MS. I was experiencing a MS relapse. My vision was very blurry and was having a hard time putting sentences together, due to the brain foggness. The manager noticed my struggle. She was very attentive to my needs, and patient with my indecisiveness. She kept informing me that I was okay and to take my time. When I finished my order, she informed me that my Subway meal was on her! I thanked her and the other employee for having a kind heart. It's really nice to see that there's angels walking among us!!! Thanks ladies, you made a bad day into a manageable one. God bless 🌸
MS
Mark Stebbe
May 21, 2026
Had a great experience today! Staff was friendly and efficient and the restaurant is spotless. Very impressed!