I’m extremely disappointed with my experience at this Subway location. I placed and paid for my order online thru my account with proof, only to be told upon arriva by that an seems to be annoyed female worker that they did not have my order in their system. When I also asked why they couldn’t simply prepare the order since I had already paid, I was told no with an attitude and was required to place the order again online.
What was even more frustrating was that, despite already waiting, my order was not prioritized ahead of customers who walked in and ordered after me. By the time I received my food, approximately 50 minutes had passed from the original order time.
Unfortunately, the service and attention to detail were also lacking. The employee did not appear to be carefully reading the order tickets. One of my subs specifically requested to be toasted, but that instruction was not followed when caught and told it's suppose to be toasted and the mayonnaise was forgotten on my sandwich upon opening.
Mistakes can happen, but the way the situation was handled made the experience especially frustrating. I strongly recommend additional training in customer service, order accuracy, and properly reviewing tickets before preparing orders by this female worker. I hope management takes this feedback seriously because customers who order and pay in advance should not feel like their business is being treated as less important than walk-in orders. I'd be even more frustrated if this was my work meal and not have a meal ready to eat by the time one has get back t work and clock back in.
Highly disappointed in my experience at this location after several bad experiences at the other Dyer location.