Dear Subway Management,
I am writing to share feedback regarding my recent visit to your location.
While the staff member who assisted me was polite and respectful, I noticed several issues regarding the store's procedures. The employees were using latex gloves, which is unusual for Subway. Additionally, I observed that the meat and spinach were being portioned by handfuls because the staff did not have the proper utensil like a scooper available. This resulted in significant over-portioning and a sandwich that did not meet Subway's standard quality.
When I mentioned that the sandwich was not being prepared according to standard procedure, the employee explained that they lacked the necessary tools, such as meat scoopers, to do the job correctly.
I believe the owners of this location should review the official policies and procedures and ensure the staff is provided with the proper equipment to maintain brand standards.
Best regards,