The UPS Store

Reviews

• KG

  Karen Gonzalez

  3 days ago
  1.0
  I am so disappointed with their service. They never check for ID's.Due to their lack of responsibility, someone took my package. This is unacceptable.
• BO

  Bruce O'Neal

  May 6, 2026
  5.0
  I always have a great experience at this UPS Store. The staff is incredibly friendly, kind, and professional every single time I come in. They are very quick at getting me in and out, which I really appreciate because my schedule is usually very busy. What stands out most is how courteous and personable everyone is. They always make the experience pleasant, and they even bring a little humor and laughter into the day sometimes, which is rare these days. It’s obvious they truly care about their customers. Highly recommend this location!
• AL

  AJ Lakhani

  Apr 11, 2026
  1.0
  I have been coming to this location to drop off packages, but my recent experience was very concerning. A employee handling packages appeared unfamiliar with proper procedures. Despite multiple packages being clearly marked as “Fragile,” I observed him throwing them onto the floor after scanning. This behavior is unacceptable and raises serious concerns about how items are handled at this location. I brought this to the owner’s attention while he was present, but he dismissed my concern.. This response was disappointing and did not reflect the level of accountability I would expect. I intend to file a formal complaint with UPS corporate and will pursue any necessary claims for potential damage. I strongly urge others to exercise caution when leaving fragile items at this store, as there appears to be a lack of proper handling and oversight.
• LG

  Ling Gurnack

  Jan 29, 2026
  5.0
  It is a clean and convenient UPS Store at Danada Square West Shopping Center, Wheaton, IL. Staff is very polite and helpful.
• EL

  Everett Letsch

  Jan 17, 2026
  5.0
  quick and easy.