I've come here twice to do a special shipments for my company. The process to follow is, admittedly, not the usual FedEx process, but, was used for us first by another FedEx shop at a different location. It is annoying and time-wasting to come here and need to use the same process to get something done and have to go through the dance of "you can't do this here" only to get the other FedEx place on the phone and have them explain how to do it. Maybe you guys can learn this alternate process too and/or document it for faster accessibility to differently experienced staff. I, for one, would REALLY appreciate not being told "no, can't do it" when I know the answer is really yes, we can because you've done it previously!