I visited this location yesterday and requested a veggie sandwich. My app showed that I was eligible for a free sub since it was my fourth purchase. I asked the person, who identified himself as the manager, to assist me in redeeming the offer. He repeatedly insisted that it could only be done online. I explained that if the redemption didn’t work, I was willing to pay in full. However, his response was extremely rude—he told me, “Do not teach me my job.”
I found this very disrespectful, especially since I was making a polite request, not giving orders. This was disappointing and reflects poor customer service on his part.
In the end, my rewards did work in-store. It seems he eventually realized that the offer is valid both online and in-store. As a manager, he should be knowledgeable about these details. I would also recommend that the team improve their work ethics and communication skills with customers.
RV
Rieaz Virani
Nov 15, 2024
5.0
Vasu makes a good sandwich. The store is always clean. He is always friendly. Store is 24 hours open.
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