Drove in from out of town to pick up an online order. Walked in and they handed me 1 bag. Got all the way home and they only gave me half of my order. Called them and told them I was coming back to get what they forgot. Walked in and the “manager” Kelly I believe, said she refunded $15. When I said great and told her I would wait on the rest of my order she said “no we already refunded you we can’t do both” LOL and was extremely rude. Trash customer service and a sure way to lose business!
EB
Estefania Bustamante
6 days ago
Placed a mobile order like we normally do. When we got home and started eating, several pieces of chicken had a rubbery, chewy texture and a slimy white substance inside. We checked the chicken with a food thermometer at home, and it did not appear to be thoroughly cooked.
I called the restaurant and explained the situation. The manager told me to bring the food back, so we drove all the way back to the location expecting the issue to be resolved. Once we arrived, we were told there was nothing they could do.
I then spoke with the general manager, who told me they would not remake the order because there was “no blood” in the chicken. Whether chicken has visible blood is not how you determine if it has reached a safe internal temperature.
What frustrated me most was being told to drive back to the restaurant with the food, only to get there and be told they would not remake or replace it. This was one of the worst customer service experiences I’ve had. After this experience, we will not be returning to this location.
sooo good but why are the wings small asl now
Ordered delivery. Driver said they picked it up. Then cancelled it. I called and the girl working said the order was still there, and to call back soon. I did. It said they were closed an hour before they were supposed to be. Probably stole it again. Maybe the girl helped the driver steal it.
Well... I general is a regular Wingstop, the wings are smaller than other locations and overcooked. The people there have not any care about costumer service, the store is not clean and the music is loud, I don't think that this store cover the standard of the Wingstop company but... meh.. the only good thing is that the oil apparently is ok