Hello, I am reporting an employee of Subway located at 7212 W 191st St, Tinley Park IL, 60487. Employee ID number 7149 is an African American female, looks to be late twenties early thirties. Upon arrival, January 10, 2026, 11:09a.m., I ordered a 6 inch sub, and in the middle of preparing my sandwich, she answered a phone call, picked her phone up with her gloves on, sat the phone back down & proceeded to add lettuce to my sandwich with the same gloves she touched her phone with. I then asked her to change her gloves and she got an attitude with me. She did change her gloves. I asked for extra mayonnaise on my sandwich as I always do (I’m a regular customer she always prepares my sandwiches) and she tells me that there’s going to be an extra charge for mayo. Employees should not be taking phone calls while taking customer orders. Employees also should be following Subways sanitization rules and change gloves as sandwiches are made and items are touched. Multiple viruses are going around and she’s putting customers’ health at risk touching her phone while preparing food. I would greatly appreciate if this matter is resolved as she represents your company.