Kevin Rouse: Allstate Insurance

Reseñas

• JG

  Joseph Georgalis

  Aug 12, 2026
  5.0
  Not a big fan of their new phone system but they do a good job of getting back to me when they’re busy. Always very nice and super helpful.
• TN

  Tania Nava

  Jul 15, 2026
  5.0
  Called Stephanie with a question about my bill, and she explained everything clearly. Super helpful and great customer service!
• VL

  Veronica Luviano

  Jul 13, 2026
  5.0
  Stefanie was great! She made switching my auto and renters insurance super easy and helped me save money
• EL

  Estefania L

  Jul 13, 2026
  5.0
  Baltazar was great! He took the time to review all of my insurance policies with me and explained everything clearly. He also helped me understand why insurance rates can go up and down, which I really appreciated. He was knowledgeable, patient, and very helpful throughout the entire process. I highly recommend working with him!
• MO

  Mike ONeill

  Jul 9, 2026
  1.0
  My rates went up before they were actually due, both home and auto. Haven't had an auto claim in 10 plus years and a home claim 20.I tried to call my agents office to inquire about why rates are increasing and the phone tree took me to a phone center out of this country. The lady with the difficult to understand accent stated I was not able to contact my local agent directly all calls had to go through them. I insisted to speak with my local agents office which she said she would try to transfer me but there were no guarantees the call will be answered. Once I was transferred a male subject from the Canon Farm Kevin Rouse office confirmed that policy holders and other citizens are unable to call their office direct. The subject said everything including gas and food is going up and insurance is no different. That cheap thoughtless answer didn't come close to explaining my concerns and when I pushed back (simply asking follow up questions) on such a child-like response the male subject continually talked over me and hung up on me. For you folks that are reading this avoid offices that won't accept your calls that are sent to out of country call centers and agents who can't verbalize an adult explanation of your concerns, hanging up in frustration is not an option.