Advance Auto Parts

Reseñas

• KN

  Keyda Net

  Apr 17, 2026
  1.0
  I will never return too this location again it was two employees doing the same thing on the computer no one acknowledged me and I stood for over five minutes it was very rude and disrespectful I came too purchase a battery for my suv along with wipers I took my business too autozone down the street and may I add that I was the only customer in the store while it was three employees working total so I guys lost out on a loyal customer along with losing around $350.00 bucks today all bc one person could t acknowledge me ONE that’s it
• LN

  Lily Nauseda

  Apr 9, 2026
  5.0
  Alex T was absolutely WONDERFUL. I came in after a horrendous day, with my brakes failing me. He took the time to help me diagnose my car, and help me find the parts I needed. 10/10!
• AS

  Anne-Margaret Shute

  Feb 14, 2026
  5.0
  Wonderful and friendly. The young man who works there deserves Five stars...he helped me put fluid in for my wippers. Thanks
• MP

  Mike P

  Jan 26, 2026
  1.0
  I just returned from picking up a battery at Advance Auto Parts – Store #4051 123 N Northwest Hwy, Palatine, IL 60067. I asked the cashier if they could install the battery in my Honda Odyssey. He said it “depends on the setup,” then came outside to look. After seeing the plastic air scoop covering the battery, he told me they “can’t do these types” because of the plastic around it. I explained that it’s held on by two clips and takes about 10 seconds to remove. I even offered to remove it myself if he could lend me a screwdriver. He then said they’re not allowed to be outside for very long and refused to help. Their advertising promotes free battery installation, and there’s no mention of exclusions like this. There were two employees working at the time; the one who refused help was the shorter of the two. I could have purchased the battery for less elsewhere, but chose Advance Auto Parts specifically because of the free installation. Unfortunately, this felt more like unwillingness to help than an actual policy issue. Very disappointing experience. It took me 15 minutes to change it out. Lazy!