AB
april bautista
3 days ago
The older woman who runs the front counter is extremely rude. My husband's online order was cancelled because "you can't use rewards and coupons together." Yet we were still charged. She tried telling us it comes out of the employees paychecks.. When my husband tried to get an explanation, she kept talking over him and was extremely rude. My sandwich had 2 slices of meat on it, and was thrown together with aggression and anger.
BF
Bautista Family
3 days ago
I ordered on the app to use my subway rewards ($2 off) this establishment cancelled my order and had me re order without using the subway rewards because apparently they don’t make a profit and it comes out of the employees pay… This is absolutely unacceptable. Of course they skimped out on the meat as well. Never coming back and highly don’t recommend this location in Oswego.
NC
Nestor Chavez
Aug 5, 2026
Went into this establishment to get some food maybe like 20 mins ago. When I walked in I was not even greeted by the lady just standing there on her phone. She approached the register once she saw me walking up to order. I asked her if I could use a coupon that was NOT expired and didn’t have a reason on it as to why I could t use it. She then proceeded me that they are not taking any coupons because people have been using coupons nonstop at this location. I’m sorry but that is the the most ridiculous thing. That place always looks dead no customers I sight. The last was extremely rude just repeating over and over that she could not accept my coupon. And this is the second time I try using a coupon here. The first time I did the lady who too my order looked annoyed I had a coupon in the first place. So my thing is why send coupons if you’re not gonna honer them and give some stupid reason as to why I can’t use it. THIS LOCATION SHOULD HIRE NEW STAFF , THE ONES THEY HAVE NOW ARE EXTREMELY RUDE!
Arrived at 840 store closes at 9 the doors were locked and staff was in the back. When I sat in my car the and waited they came out.
DM
danielle merlo
Jun 3, 2026
I haven’t been to subway in a long time and I don’t think I will eat here anymore after this experience. I honestly don’t know how they are still in business after reading other reviews with the same experience over the past year. Whoever it’s running this needs to be fired or figure something out. The lady was super rude, she looked like she didn’t wanna be there, throwing the stuff around and giving attitude, had to asked 3 times for onions just to get what I felt was a regular portion, and with her attitude when I had a question almost made me not get anything but I did because I am not that kind of person myself. I haven’t written a bad review in a long time and it took an experience this bad for me to actually take my time to do this. I would not recommend this location, save your money and go somewhere else. I did not feel like the money was worth the experience or the actual food at all.