The UPS Store

Reviews

• AA

  Adair Abrams

  Jun 9, 2026
  5.0
  Alvin, was very helpful with each service. I'm a Senior. He took time with me to get the service done. I truly did appreciate his service. Alvin went over and above to service me. Thanks 😊
• BD

  B D

  Jun 8, 2026
  5.0
  I go to this UPS Store, on North Ave and Harlem all the time, to do my Amazon returns. They are Always pleasant and kind. Some of the nicest people in customer service, I have met in along time.
• JA

  Jasmine Artis

  Jun 2, 2026
  5.0
  I cannot say enough great things about this UPS Store team. If I could give them 10 stars, I would. From day one, they have consistently delivered exceptional service with quick turnaround times, incredible attention to detail, and a personable, approachable, and professional attitude that makes every interaction a positive experience. As the owner and principal designer of J'Miracle Designs, I rely on trusted partners who can help me deliver a polished experience for my clients. Whether it's design presentations, marketing materials, large-format prints, or time-sensitive documents for commercial projects, this team consistently delivers with excellence. Most recently, they played an instrumental role in printing materials for a large-scale commercial project, ensuring every piece was produced accurately, professionally, and on schedule. What I appreciate most is that they don't simply fulfill an order—they take ownership of the final result. They are proactive, solution-oriented, and genuinely invested in helping their customers succeed. That level of service is rare and has made them a valued extension of my business. What truly sets them apart, however, is how they care for their customers beyond the transaction. On a personal note, when my family unexpectedly lost a dear and close family member, I reached out to the team with my vision for an obituary program and a very tight timeline. During one of the most difficult moments for our family, they responded with compassion, patience, and genuine care. They listened attentively, guided us through the process, and paid close attention to every detail to ensure the final program reflected exactly what we had envisioned. What could have been a stressful experience during an emotional time became seamless because of their professionalism and support. They understood the importance of the moment and handled the project with the sensitivity, urgency, and care it deserved. The final product exceeded our expectations and was something our family was truly proud to share. This team has supported me both professionally and personally, and for that I am incredibly grateful. Their commitment to quality, customer service, and genuine care is truly best-in-class. I highly recommend them to anyone looking for a printing partner they can trust.
• GI

  Goran Ivanovic

  May 28, 2026
  1.0
  I rarely leave negative reviews, but my experience with UPS has been extremely disappointing. A guitar I shipped was initially damaged while in UPS's possession and was later lost altogether during the claims process. The package was properly packed, insured, and documented, yet resolving the issue has involved months of emails, phone calls, and follow-up with little progress. My frustration is not only with the loss itself, but with the amount of time and effort required to get answers and a resolution. As someone who regularly ships high-value musical instruments, I understand that problems can happen. What matters is how they are handled when they do. Based on my experience, I would be very cautious when relying on UPS for valuable instruments or other high-value items.
• KS

  Kimberly Sader

  May 27, 2026
  5.0
  Spectacular Customer Service! Luis was extremely courteous and professional. Very quick and easy drop off. Absolutely grateful that they had a two wheeler for customers to use. 🙏Thank you! 😊