HR
Harley Ricketts
Aug 22, 2024
Updated Review:
After my initial experience, I received a call from the owner of the store, who was very apologetic about the issue. He went above and beyond to make things right by refunding my order and giving me a $20 gift card for the inconvenience. I appreciate the effort to correct the situation and the professionalism shown.
However, here’s what happened with my order:
I had ordered a #4 Supreme Meats 12” Sub with Flatbread, Pepper Jack, Lettuce, Tomatoes, Red Onions, Black Olives, Banana Peppers, More Baja Chipotle, Less Roasted Garlic Aioli, Black Pepper, Salt, SubKrunch™, and Parmesan Cheese. When I got home, I found the sandwich was incorrect—it had provolone instead of pepper jack, jalapenos instead of banana peppers, and was missing capicola, Baja chipotle, and SubKrunch™.
When I returned to the store, I was told that they do not carry capicola and could not make the sandwich as ordered. I asked why this wasn’t communicated when I picked up the order initially, as it would have saved me the trip and the frustration. The staff didn’t have an answer, which left me feeling frustrated about the experience. It’s odd that the system allowed the order to go through if the item wasn’t available at that location.
While the initial experience was disappointing, I’m grateful that the owner reached out, addressed my concerns, and made things right. I hope the communication around unavailable ingredients improves in the future.