TR
Tiziana Rios
Jul 14, 2026
I am very disappointed with my experience at the Subway located at 1521 North Ave, Melrose Park, IL.
Today I placed an order totaling $28.09 and tried to use my remaining gift card balance of $16.17, paying the rest another way. Instead of helping me complete a simple split payment, the employee became argumentative, raised her voice, and gave me an attitude as if I was refusing to pay. I was not refusing to pay — I was simply trying to use my gift card and pay the remaining balance.
I ended up paying $20 in cash and $8.09 by card. I no longer have my receipt because I was upset and left it behind, but the transaction should be traceable through their register records.
This is not the first issue I have had with this location. I previously had an online order where my payment went through, but the store claimed they never received the order. I was told I would receive a refund, but I never did and had to contact my bank for help. Management was not helpful when I tried to resolve the issue.
This location needs to seriously improve its customer service. Customers should not be treated disrespectfully for trying to make a purchase or resolve a problem. I hope Subway reviews the staff and management at this location because this experience does not reflect the service customers should receive.