DW
Destiney Wood
2 days ago
I placed an online order at this Subway for two 12\-inch sandwiches and specifically ordered them as cold sandwiches\. Both sandwiches were toasted\. When I brought the issue to the employees’ attention, I simply asked if they could remake the sandwiches correctly or provide a refund\. Instead of helping, the employee refused both options\.
When I asked to speak with the manager, I was told that I had to request a refund through the app\. From my understanding, the location is responsible for addressing/refunding an incorrect order, so I was extremely disappointed that they refused to take responsibility\.
The male employee was extremely rude, yelled at me, and refused to give me his name\. The female employee eventually gave me her name but also refused to help resolve the issue\. I visit this Subway about once a week, and unfortunately, the same male employee is there regularly and consistently has a nasty attitude\.
This was not about getting something for free—I simply wanted the sandwiches I ordered or a refund for an order that was made incorrectly\. The way I was treated was completely unnecessary and unacceptable\.
After being a regular customer, this experience has made me decide that I will not be returning\. Subway needs to seriously address the customer service at this location\.