Printout was good but horrible communication on price. I asked the lady on the phone for the same day print out price for cards. When I arrived, as she started printing only then she mentioned about the 30% increase for same day prints. No apologies no admission, just 30% more. I drove a bit, so I was essentially held hostage to the new price. She admitted that I spoke to her on the phone, but she straight faced said that she was not supposed to give the price for the whole project. Even when I politely gave her the feedback, nothing.
What I was taken aback by was the “don’t care” vibe. A little acknowledgment would have gone a long ways. I suggest to have everyone get a proper quote if communicating via phone. Or just go to Elmwood or Hillside.
CB
Caroline Becerra
Jun 5, 2026
Amazing location! I came in to print and laminate a concert ticket design I created on Canva, and the experience was fantastic from start to finish. Essence helped me throughout the process and made everything incredibly smooth. She was friendly, knowledgeable, and genuinely down-to-earth. The entire staff seemed to work well together and created such a welcoming atmosphere. They made what could have been a simple errand feel like a truly pleasant experience. I highly recommend this location for any printing, crafting, or creative projects you have!
RM
Riley Magee
May 14, 2026
Kate was a huge help with some business cards I needed last minute. She's the best!
⭐️⭐️⭐️⭐️⭐️
I had a great experience with Essence at FedEx. She was professional, patient, and very helpful while assisting me with my shipment issue. She made the whole process easy and stress-free, which I really appreciated. Great customer service and a great representative for FedEx!
GL
Greta Lockhart
May 5, 2025
5 star customer service. Everyone is very friendly and helpful. Essence and Sean's customer service is above and beyond. They have shipped 1,000 packages for Nordstrom for my business and never have put the wrong address in and they are very quick!