Colleen Dugan: Allstate Insurance

Reseñas

• SS

  Suzanne Stone

  Mar 15, 2026
  5.0
  Colleen has gotten back to me very quickly whenever I have a question. She has also saved me a tremendous amount of money on my condo insurance. I would definitely recommend her.
• CR

  Chris Ryba

  Jul 11, 2025
  1.0
  Here is why I am leaving Allstate, and transferring all of my policies to Chubb Insurance. My wife was involved in an auto accident in 2022, in which she was a pedestrian in a hit and run. The injury resulted in a compound fracture of her right arm, requiring hospitalization and surgical intervention. I carry uninsured/underinsured coverage and her injury is squarely within this policy coverage. The police reports and medical records substantiate both liability and damages. Allstate, however, has fought the claim at every step. First, they claimed that there was no evidence she was involved in an automobile accident, despite the police report and collaborating witness statements. Then, they fought based upon valuation of her injury—an gruesome injury that I personally witnessed, to include blood and bones sticking out of her arm. This is where we are today. Counsel for Allstate intimated that it will be uncomfortable going through discovery. As an attorney, I knew what was coming. However, tonight I see that they requested and received medical records not just for my wife, and her injury, but for me and my children, one of whom has special needs. These records are completely irrelevant, they post-date the injury by at least a year, and are clearly an intimidation attempt. Allstate has offered no resolution of the claim. In my opinion, they are simply delaying and intimidating, hoping that we'll drop the claim. This review does not reflect my opinions of this particular Allstate agency. It relates solely to the insurance products being sold. This review is an opinion. And as such, cannot form the factual basis of a counter-claim for libel. I will leave a legal conclusion up to the Illinois Department of Insurance, and section 155 of the Illinois Insurance Code. You are truly awful human beings.
• DH

  Dolores Henry

  Feb 13, 2022
  5.0
  Very friendly and trustworthy. Always responsive in a timely manner.
• HS

  H Singh

  Dec 6, 2021
  1.0
  I had 2 auto insurances/Home insurance from Allstate for 10 years from this agent and when I tried to cancel it this agent won't cancel it. I called them 3 times and left message as well but they never responded. On calling multiple times again, finally a rep of this company picked up but she was of no help and hung up when she was to cancel the insurances. I regret giving them business for so long and will never recommend anyone. I had to call Allstate to get my policies cancelled who suggested me to contact this agent first but finally cancelled when I told them of my experience.